Privacy Policy
Privacy Policy
MOKOMOFU LTD (hereinafter referred to as "the Store") is committed to ensuring a secure shopping experience for our customers. We comply with laws and regulations regarding the protection of personal information and have established the following Privacy Policy. This policy governs the handling of customer personal information on this site (hereinafter referred to as "the Service").
1. Personal Information
"Personal information" refers to information that can identify or specify a particular individual, such as name, email address, phone number, address, and purchase history.
2. Collection and Purpose of Use of Personal Information
The Store collects and appropriately uses the minimum necessary personal information for the following purposes:
- To ship ordered products and process payments.
- To respond to customer inquiries and provide customer support.
- To provide information on new products, events, and campaigns (e.g., via email newsletters).
- To create statistical data for product development and service improvement (anonymized data).
- To detect and prevent violations of terms of service and unauthorized access.
※If a minor provides personal information, please ensure that it is done with the consent of a guardian.
3. Handling of Credit Card Information and Prevention of Fraudulent Use
The Store does not directly store customer credit card information. Payments are securely processed and encrypted using SSL (Secure Sockets Layer).
In addition, to detect and prevent fraudulent use by card issuers, we will provide the following information to the card issuer used by the customer:
- Name, billing address, phone number, shipping address, email address
- Information regarding the internet usage environment (IP address, device information, etc.)
※If the card issuer used by the customer is located in a foreign country, this information may be transferred to the country where the issuer is located.
4. Disclosure and Provision to Third Parties
The Store will not disclose or provide personal information to third parties without the customer's consent, except in the following cases:
- When providing to business contractors (delivery companies, payment processing companies, etc.) to the extent necessary for the performance of services.
- When there is an official request for disclosure from public institutions such as courts or police, based on laws and regulations.
- When there is an urgent need to protect the life, body, or property of an individual.
5. Use of Cookies
This Service uses cookies to improve customer convenience and ensure security.
- Improved convenience: Used to maintain information in the cart and maintain login status.
- Security: Confirms that access is from the same person and prevents unauthorized access.
※It is possible to disable cookies through browser settings, but in that case, functions such as the shopping cart may not operate correctly.
6. Disclosure, Correction, and Deletion of Information
Customers can request the disclosure, correction, addition, or deletion of their personal information. If you wish to do so, please contact us at the inquiry desk below. We will promptly respond after verifying your identity.
Contact Us
Operating Company: MOKOMOFU LTD
Address: 9 GOATBECK TERRACE, LANGLEY MOOR, DURHAM, ENGLAND, DH7 8JJ
Operating Officer: CHENLING ZHU
Email: service@mokomofupet.com